Dentist IT Support

Dentist IT Support for dentist and oral care practices.

• EMR/EHR Software
• Practice Management Software
• HIPAA Compliance
• Experienced in Dentrix, Eagelsoft, Dolphin Imaging and more!

Dentist IT Support

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Typical Oral Care & Dentist IT Support Plans

Dentist offices and other oral care practices need to be at the forefront of technology usage with the increase over the past several years in government regulations and requirements. For a typical dental or oral care practice, Gordian Networks recommends the following as part of your IT support plan:

1. High Speed Internet and Wifi: Your company needs fast and reliable internet. This takes more than just purchasing a fast package from your internet service provider (i.e. Cox). It requires the right equipment and wifi built for the demands of a business. Stores like Staples and Best Buy carry routers, switches and wireless access points that are better used in home applications and lack the throughput and reliability needed by a business. Gordian Networks will use the right equipment and setup your internet and wifi the right way to handle all the needs of your business.
2. Regulations & Compliance: It is important to be familiar with and up-to-date with all government regulations and requirements affecting technology and data storage and collection methods in the oral care industry. These include regulations like Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH). Such laws set special requirements for the storage, transmittal, and use of electronic financial and customer data. Gordian Networks can help your business meet these requirements.
3. Data & Network Security: A strong plan is needed to protect your patients’ data and your clinic’s vital information from those that might try to compromise the security of your office network to access private, protected practice and patient data. Complex password requirements and good antivirus software is just the tip of the iceberg to keep your practice protected. Business class routers and firewalls (the kind you can not buy at Fry’s Electronics or Staples) with advanced protection technologies, secure VPN, certificate based encryption, Bitlocker drive encryption and more should all be considered.
4. Data Archiving: Patient records and data must be kept for a minimum of 7 years due to government requirements. We can help provide secure, reliable archiving solutions for this critical data.
5. Data Backups: It is estimated that 46% of all companies will suffer some form of data loss or hardware failure this year. Furthermore, 1 out of 20 businesses will suffer catastrophic data loss where they lose virtually all their data. When these types of disasters occur, a solid backup plan is the only thing that can get your data back and your business back up and running. A good backup plan should include both on-site and off-site backups. On-site backups are the fastest way to restore data if data loss occurs, but sometimes disasters such as fires or power surges can destroy on-site backups along with the original data. When this occurs, off-site backups are the only way to get your data back. Working together, they form a wall of security around your critical business data. Other important backup considerations include how many days you keep your backups and whether your business needs archives of your backups lasting months or years. Gordian Networks can setup bulletproof on-site and off-site backups with both daily backups and archives that go back however long you need them.
6. Disaster Recovery: Every business needs to ask themselves one very important question: How long could my business be okay without any of its data? When disaster strikes, rebuilding computers and setting up brand new servers with all your data restored can take several days. Time sensitive work and critical due dates may mean that your business can not afford to be down for several hours, much less several days. At Gordian Networks, we developed and offer a revolutionary device called iDRaaS, intelligent Disaster Recovery as a Service. With iDRaaS, a virtual copy of your computer or server with all of its data is in a “turned off” state hosted in our data center. So when a disaster occurs, we can turn this virtual copy on and you will have access to your critical information within a few minutes. Your business can then be back to work in minutes instead of waiting days for your data to download or transfer.
7. Remote Support: Many issues (not being able to print, password resets, and email not working) can often be fixed quickly with remote support. The issue gets fixed much quicker because there is no waiting for a IT support technician to make it out to your business site. It also saves money because you are not paying for a full on-site IT support trip. We recommend setting up remote IT support on each workstation and server whenever possible. This will enable us to deliver the most cost-efficient and quickest IT support experience possible.
8. IT Support Managed Services: We can take care of all your on-going IT support and technology needs. We offer remote help desk support, on-site support calls with rapid response times, anti-virus and network monitoring solutions, and IT consulting with strategic planning services. We work as a strategic partner and valuable member of your business’s team. We handle the technology so you can take care of your business.
9. IT Consulting & Project Management: Sometimes as a business owner, you have to make important decisions regarding technology and software. Then you also have to plan how to best roll out technology and software company-wide. With decades of experience, training, and current information about the latest technology, Gordian Networks can offer Chief Technology Officer (CTO) services and consulting. We can help you make these important decisions and plan out how to best implement them. We can also manage key technology and software projects from start to finish for you.

Why Choose Gordian Networks for Dentist IT Support?

Our Oral Care and Dentist IT Support staff will help you make the best technology and software decisions possible. We will completely manage and support your technology and software so that you and your staff can focus on your work and leave IT problems behind.

Key Benefits

• Experience: Decades of experience spent helping dentists and oral care practitioners all over the valley.
• Knowledge: Expertise in all the latest dental software.
• Capability: Our trained and knowledgeable staff can solve the most challenging technology issues.
• Value: Our expertise and speed will provide greater value to your IT support at a fair price.
• Best: We are the best IT Support company you have in the Valley.

“Speaking from experience, Gordian Networks has succeeded for us where other IT companies have failed. They have developed custom technology solutions for our firm that work great, and have helped us become more efficient and profitable.”

Steve Parker / CPA, Principal / The Alt Key PLLC

“Gordian Networks has been instrumental in the setup and support of our electronic medical record application. We rely on their knowledge and expertise to keep our eClinicalWorks EMR system running smoothly. They are always there when we need them.”

Floyd Daniels / Practice Manager / Neurology Associates

“We always receive great support from Gordian Networks and consider them a valuable part of our company’s team. They keep our server and computers running smoothly, and are quick to respond whenever we need them.

Mason Bradshaw / Attorney / The Bradshaw Firm