Managed IT Support Service

Managed IT Support Services Diagram

Gordian Networks provides Managed IT Support Service for businesses of different sizes and industries looking for an easy way to manage their network, security and everyday tech issues.  Managed IT support allows businesses to have the benefits of an on-site IT team without the cost of salary, benefits, or hiring a qualified team.  The service is scalable so as the company grows locally or nationally, the service grows to fit the company’s needs.  It makes businesses more efficient since time isn’t spent on worrying about security, troubleshooting or calling many different software and cloud companies to fix issues. Gordian Networks handles each these tasks and more so staff can concentrate on their jobs instead of spending time working with technology.

How to Get Started with Gordian Networks Managed IT Support Service

Network Assessment

The first step to getting started with Managed IT Support Service is a Network Assessment.  This is the initial meeting between Gordian Networks and the business owner or office manager.  Gordian Networks wants to learn more about the business, see how the current network is set up and listen to what challenges interrupt business due to technology.  In the meeting, the team can make recommendations for managed IT support service and start putting together a proposal to send to the business owner or manager.

Monthly Service Agreement

After the Network Assessment, Gordian Networks will put together a proposal with services included in the monthly service agreement.  Most service agreements are all inclusive to include all the hours needed to proactively meet the client’s IT Support needs.  Gordian Networks believes that by including all support, businesses can more easily budget and the network will be set up securely and proactively to create fewer issues that interrupt daily work.  This agreement is not a contract but instead of monthly agreement.  Gordian Networks wants clients to continue the service because it is meeting their needs, not because they are stuck in a multi-year contract.

Service Level Agreement

The monthly service agreement is guided by a Service Level Agreement (SLA).  This agreement lets the client know how service will be administered to meet business needs.  All issues affect daily business though so each issue has an initial response time depending on its urgency and level of impact.

  1. CRITICAL – Within 1 business hour: Catastrophic inability to complete job duties. Example: computer does not turn on or boot up properly.
  1. HIGH – Within 2 business hours: Loss of a major job duty. Example: E-mail not working, not connected to Internet, inability to print at all. Example: cannot send or receive emails.
  1. MEDIUM – Within 4 business hours: There is a problem to be solved, but customer is still functional and has other options available. Example: Desktop printer is not working, but customer has access to departmental printers.
  1. NORMAL – Within 8 business hours: General request for machine setup reformat or other tasks that are not time sensitive. Example: User needs help but will not be available until a few days later.

What services are included in Managed IT Support Service?

Gordian Networks includes many different services with its Managed IT Support.  Each service is included to make sure each company’s technology is covered.  It also allows for a proactive approach to support so instead of reacting to an issue that could cause company downtime, each client has safeguards in place to avoid potential issues or minimize downtime when a crisis occurs.

Workstation IT Support ServiceWorkstation Support

Whether a staff member has a PC, Mac, or a tablet, there are times when he/she will need support for a technical issue.  Gordian Networks has a help desk ready to help with computer set up, updates, software installation and troubleshooting, connectivity, error messages, printing and email issues, repairs, hardware upgrades, battery replacement, etc.  Any user can easily send a message to the help desk for support and quickly get back to work.  If a problem persists or the computer continues to run slowly, Gordian Networks can rebuild the workstation or recommend a new one that will keep the employee working efficiently.

Server IT Support ServiceServer Support

Servers can be on-site, hosted or in the cloud.  Gordian Networks can configure a new server with Active Directory, company specific software, group policies, virtualization, permissions for shared files, etc. for a new business.  An old server can also be migrated to a new server when it becomes obsolete or runs slowly.  Gordian Networks can also improve an existing server with more memory and managing settings to meet the needs of specific types of businesses.  Since the server is the command center of the business, the Gordian team keeps it current with backups and security.  Then it can return to working order quickly if crisis occurs.

IT Consulting IT Support ServiceIT Consulting

Gordian Networks has decades of experience working with many different types of businesses.  This experience gives each of its clients the knowledge of what works in different types of situations.  So included in the Managed IT Support service are recommendations for hardware, licenses, routers, firewalls, servers, suggestions for HIPAA and PCI compliance, security recommendations and solutions for other industry specific software.  Pairing these recommendations with the knowledge of how to incorporate each into the current network configuration makes the network work efficiently.

Cloud Computing Managed IT Support ServiceCloud Computing

Access to data in a secure capacity is vital for businesses.  Having business software available whether a rep in the office, working remotely or traveling can mean more sales and working efficiently.  Gordian Networks assists companies in getting computers and servers set up to use the software, troubleshooting any issues with the software company and making recommendations for cloud software.  Gordian Networks also helps business owners get new employees access and remove access for old employees to keep data secure.

Backups and Recovery Managed IT Support ServiceBackups and Recovery

No access to data=Downtime=Loss of revenue  Crisis can occur at anytime causing a company to lose data, the network configuration, software and operating systems.  Gordian Networks provides off-site backups with every monthly agreement since it is so important for the health of the organization.  So when crisis hits, the company can feel confident that downtime will be minimal.

Networking and WiFi Managed IT Support ServiceNetworking & WiFi

Cloud software, remote access, downloading or uploading files, email communication, VoIP phones, Google searches, research, and sales all rely on a great Internet connection for every computer, printer, server and type of equipment.  Gordian Networks securely sets up each company with reliable hardwire and wireless connections.  Then will work with Internet Service Providers (ISPs), VoIP phone providers, and wiring professionals to make sure the network supports the business now and in the future as it grows.

Security and Compliance Managed IT Support ServiceSecurity & Compliance

Keeping the network secure is a top priority for Gordian Networks.  Setting the network up with the right hardware and software to keep hackers from accessing the network is the first step.  The Gordian Team also provides training for the staff on how to avoid actions that could give hackers access.  Then it can even monitor the Dark Web for password and personal information leaks for each user on the domain.  These precautions along with backups, secure email and keeping operating systems updated help keep companies in HIPAA and PCI compliance.  Gordian Networks consults with each company to see what types of compliance they need to adhere to and give them the tools to make their network secure and compliant.

Virtualization Managed IT Support ServiceVirtualization

Gordian Networks has decades of experience configuring servers to fit each business’s needs.  Including virtualization allows companies to have many operations functioning on a server at once, balance resources, save money on hardware and free up limited space for hardware.

24/7 Monitoring Managed IT Support Service24/7 Monitoring

Do you get warnings or error messages from your computer?  Do you close them out to come back to them later or choose to ignore them since they are written in code?  24/7 monitoring alerts Gordian Networks of a problem that is happening or will happen on a computer or server on the network.  If a problem occurs, many times it can be fixed as it happens before the staff member even realizes it is an issue.  Monitoring saves time and money for businesses.

Anti-Virus Managed IT Support ServiceAnti-Virus

Each monthly agreement Gordian Networks provides includes anti-virus protection.  This gives each machine an extra layer of security against potential threats.  The software used is excellent at seeing the pattern of debilitating viruses like Ransomware so it can stop it quickly.  Using tools like anti-virus protection gives another proactive layer of security to keep the company working efficiently.

Email and Exchange Managed IT Support ServiceEmail & Exchange

Businesses can choose to have their email in the cloud through Microsoft 365 or GSuite or an on-premise Exchange Server.  Gordian Networks can support either type so the business can communicate with others easily.  The team manages email addresses and account permissions for new and old staff members too.  Gordian Networks can also provide recommendations for the one that will fit each business’s needs for functionality and cost.

Size Matters

The size and type of the business determines how much support each business needs.  Managed IT Support service allows the needs of each size of business to be met.  This is also important as a company grows and changes its size from small to medium or medium to large. Gordian Networks Managed IT Support Service can manage other changes like opening a new location as the business grows as well.

Small Business Managed IT Support

Small Business Managed IT Support is a critical part of any small shop or company doing business today. Computers, servers, internet, data, and payment systems are an integral part of daily work. For small businesses in particular, efficient and reliable systems and technology can mean the difference between financial success and hardship. At Gordian Networks, technicians are on the front lines of IT support for small businesses and develop techniques and solutions to handle the unique needs of a small business. The team can then successfully plan, setup and maintain a first-rate technology infrastructure with cutting-edge solutions for any small business.  Gordian Networks takes the stress of IT and technology out of owning a small business.

Medium Business Managed IT Support ServiceMedium Business Managed IT Support

Medium sized businesses present a unique challenge for business owners to decide what they need for IT support. Sometimes a medium business wants to streamline the entire IT operation with outside vendors. In this case, Gordian Networks has the capability to be the company’s IT team. Technicians work to develop appropriate IT and technology strategies that will help the company run smoothly and grow. However, some medium businesses have an in-house IT staff and are occasionally looking to ramp up their manpower for big projects or need additional expertise and advice. Gordian Networks can fill that role perfectly as well to work alongside current staff and scale with the business.

Large Business Managed IT Support ServiceLarge Business Managed IT Support

It takes an in-house team of IT support professionals working diligently to keep a large business running. Gordian Networks can work with the in-house IT support team to offer IT consulting and project management services. Managed IT Support technicians can work hand-in-hand with the IT team on large projects to ramp up manpower without hiring additional staff.  Gordian Networks also works with many other large businesses and brings the solutions that have worked for other groups to the organization.  This collaboration brings additional resources to the business without taking the time to hire and train new staff.

Industry Solutions

Each industry has unique needs and Gordian Networks Managed IT Support services can tailor its service to specifically fit these needs.

Healthcare Managed IT Support ServiceHealthcare and Medical

Federal regulations such as HIPAA, ICD-10, and Electronic Medical Records (EMR) have brought new focus and importance to technology, networking and security in the healthcare industry. Gordian Networks is on the front lines of IT support in the healthcare industry to support companies through many changes. From EMR and practice management software such as eClinicalWorks, Nexgen, AdvancedMD and Medisoft to data and network security solutions to ensure HIPAA compliance, the team has experience with every facet of technology and software in the medical world. Gordian Networks can successfully plan, setup and maintain a first-rate technology infrastructure with cutting-edge solutions, compliance and security for any medical practice or healthcare related facility.

Dentistry Managed IT Support ServiceDentistry and Oral Care

With government regulations such as HIPAA, the advent of electronic medical records, the advancements in imaging equipment, and software, Managed IT Support service has never been more important for dentists and oral care specialists. Gordian Networks has experienced each of these changes with dentists and their staff. The team can successfully plan, setup and maintain a first-rate technology infrastructure with cutting-edge solutions for dentists, orthodontists, oral surgeons, maxillofacial surgeons, or other oral care specialists while helping to make sure the practice meets all technology compliance and security regulations required by the government.

Architect Managed IT Support ServiceArchitecture and Engineering

Architects, engineers, and design/build firms need to have a robust technology and software platform that can handle their large file sizes and processing needs.  Gordian Networks puts together a network with a balance of speed and capacity for data that works well for programs like AutoCAD.  These solutions keep architects, engineers and their staff working without slowing them down.

Accounting Managed IT Support ServiceAccounting and Finance

CPA’s, accountants, and other finance professionals have never been more personally at risk for maintaining appropriate security and accuracy of client financial documents and records. The penalties for failing to comply with government regulation in the financial industry can be devastating. Gordian Networks has experience with every facet of technology and software in the accountant and finance world to set professionals up for success. Each plan is setup to maintain first-rate technology infrastructure with cutting-edge solutions to provide each firm with all the technology needed for compliance and security regulations.

Legal Managed IT Support ServiceLegal Services

Attorneys need up to date, instant access to important case files; motions, briefs, and other discovery items, from anywhere at any time. Missing a crucial document during trial can mean the difference between winning and losing. Gordian Networks assists law firms so they can become more mobile and agile in and out of the courtroom. By utilizing the latest and most secure technologies, the firm is always on its “A” Game. The implementation of case management software (Time Matters, Amicus Attorney, Abacus, Case Map, etc.) and configuration of the server and remote access needs is crucial for every firm. Gordian Networks can successfully plan, setup and maintain a first-rate technology infrastructure with cutting-edge solutions, compliance, and security for any legal practice.

Managed IT Support service can be a vital part of any size or type of business.  It includes everything a company needs to proactively prepare for a crisis while saving business owners time and money.  Gordian Networks gives each business access to a team of technology specialists no matter the size or type of business.  Staff can then concentrate on their jobs and use technology as a resource.  Contact Gordian Networks today for a free Network Assessment to bring Managed IT Support Service to your business!

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