Medical IT Support services for your medical practice or healthcare facility.
EMR/EHR Software Support
Practice Management Software Support
ICD-10 & Billing Software Support
Patient Data Security & Encryption
Data Backups & Disaster Recovery
Experienced in Nextgen, eClinicalWorks, Advanced MD, Medisoft, Kareo, WebPT, and more.
Medical & Healthcare Industry Overview
Medical IT Support is a critical component of the healthcare industry today. Doctor offices and medical clinics have some unique challenges for IT support. Federal regulations such as HIPAA, ICD-10, and Electronic Medical Records (EMR) have brought new focus and importance to technology, networking and security in the healthcare industry. At Gordian Networks we have been in the front lines of IT support in the healthcare industry as these changes have occurred. From EMR and practice management software such as eClinicalWorks, Nexgen, AdvancedMD and Medisoft to data and network security solutions to ensure HIPAA compliance, we have experience with every facet of technology and software in the medical world. We can successfully plan, setup and maintain a first-rate technology infrastructure with cutting-edge solutions, compliance and security for any medical practice or healthcare related facility.
Typical Medical IT Support Plan
Medical offices and healthcare facilities need to be at the forefront of technology usage with the increases we have seen over the past several years in government regulations and requirements. For a typical doctor office or medical facility we recommend the following medical IT support:
High Speed Internet and Wifi: Your company needs fast and reliable internet. With the large amounts of data from medical records and imaging coupled with EMR and Practice Management software it is very important that a doctor’s office or healthcare facility have the strongest foundation possible for their network. This takes more than just purchasing a fast package from your internet service provider (i.e. Cox). It requires the right equipment, and wifi built for the demands of a business. Stores like Staples and Best Buy carry routers, switches and wireless access points that are better used in home applications and lack the throughput and reliability needed by a business. Gordian Networks will use the right equipment and setup your internet and wifi the right way to handle all the needs of your doctor office or medical facility. High speed internet and wifi will allow doctors, nurses, assistants and staff to move freely throughout the clinic and exam rooms while maintaining access to their EMR software and patient records.
Data & Network Security: It is important to have a strong plan in place to protect your patient’s data and your clinic’s information from the outside world. Complex password requirements and good antivirus software is just the tip of the iceberg. Business class routers and firewalls (the kind you can not buy at Fry’s Electronics or Staples) with advanced protection technologies, secure VPN, certificate based encryption, Bitlocker drive encryption and more should all be considered.
HIPAA Compliance: From screen protectors to workstation timeout settings, password complexity and correct data storage procedures it is absolutely critical that healthcare facilities maintain strict HIPAA compliance. We can work with doctors, management and staff to develop the appropriate plans and standards to keep your facility in compliance.
EMR/EHR and Practice Management Software: We have hands-on experience implementing and supporting most of the widely used and popular EMR and practice management software in use today including eClinicalWorks, Nexgen, AdvancedMD, WebPT, Medisoft, Kareo and more. We can work with your clinic to roll-out new software and offer support for that software moving forward. We can help keep these software solutions running so you can focus on your patients.
Data Archiving: Patient records and data must be kept for a minimum of 7 years due to government requirements. We can help provide secure, reliable archiving solutions for this critical data.
Data Backups: We can setup and provide robust backup solutions designed to keep your medical records safe. We recommend at least 1 month of daily backups, with 12 months of archiving so you can be back up and running with all your data in as little time as possible. It is estimated that 46% of all companies will suffer some form of data loss or hardware failure this year. Furthermore, 1 out of 20 businesses will suffer catastrophic data loss where they lose virtually all their data. When these types of disasters occur, a solid backup plan is the only thing that can get your data back and your doctor office back up and running. A good backup plan should include both on-site and off-site backups. On-site backups are the fastest way to restore data if data loss occurs, but sometimes disasters such as fires or power surges can destroy on-site backups along with the original data. When this occurs, off-site backups are the only way to get your data back. Working together, they form a wall of security around your critical patient and practice data.
Disaster Recovery: Every doctor and medical professional needs to ask themselves one very important question: How long could my practice be okay without any of its’ data? When disasters strike, rebuilding computers and setting up brand new servers with all your data restored can take several days. Time sensitive patient appointments and critical medical procedures may mean that your medical practice can not afford to be down for several hours, much less several days. At Gordian Networks we developed and offer a revolutionary device called iDRaaS. iDRaaS stands for intelligent Disaster Recovery as a Service. With iDRaaS we have a virtual copy of your computer or server and all of its data in a “turned off” state hosted in our data center. When a disaster occurs, we can turn this virtual copy on and it will work like it is still sitting in your office with nothing wrong. Instead of days, your business can be back to work in minutes.
Managed IT Support: We can take care of all your on-going IT support and technology needs. We offer 24/7/365 live monitoring of your workstations and servers, remote help desk support, on-site support calls with rapid response times, anti-virus and network monitoring solutions, and IT consulting and strategic planning services. We work as a strategic partner and valuable member of your healthcare team. We take care of all the technology so you can take care of the patients.
Why Choose Gordian Networks for Medical IT Support?
Our Medical IT Support staff will help you make the best technology and software decisions possible. We will completely manage and support your technology and software so that your doctors and staff can focus on seeing patients and leave IT problems behind.
Experience: Decades spent supporting medical practices all over the valley.
Knowledge: We know all the latest medical office technology and software.
Capability: Our trained and knowledgeable staff can get anything done.
Value: Our expertise and speed will provide greater value to your IT support.
Best: We will be the best IT Support company you have ever worked with.
“Gordian Networks has been instrumental in the setup and support of our electronic medical record application. We rely on their knowledge and expertise to keep our eClinicalWorks EMR system running smoothly. They are always there when we need them.”
Floyd Daniels / Practice Manager / Neurology Associates
“We always receive great support from Gordian Networks and consider them a valuable part of our company’s team. They keep our server and computers running smoothly, and are quick to respond whenever we need them.
Mason Bradshaw / Attorney / The Bradshaw Firm
“Speaking from experience, Gordian Networks has succeeded for us where other IT companies have failed. They have developed custom technology solutions for our firm that work great, and have helped us become more efficient and profitable.”
Steve Parker / CPA, Principal / The Alt Key PLLC
Super IT Support for your medical practice is just a click away!